Privacy Policy

Privacy Policy for Crossculture Solutions

Effective Date: February 15, 2025


Crossculture Solutions values your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our online school services.


1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Name, email address, phone number
  • Billing and payment information
  • Login credentials and account details

b. Usage Data

  • IP address, browser type, and device information
  • Course progress, participation, and completion records
  • Interaction data (e.g., messages, comments, or support requests)

c. Cookies and Tracking Technologies
 We use cookies and similar tracking technologies to enhance your experience and analyze website traffic.


2. How We Use Your Information

We use your information to:

  • Provide and manage our educational services
  • Process payments and course enrollments
  • Improve course content and user experience
  • Respond to inquiries and provide customer support
  • Send updates, promotional materials, and important notices (you can opt out anytime)
  • Ensure compliance with legal and regulatory requirements


3. How We Share Your Information

We do not sell or rent your personal information. However, we may share it with:

  • Service providers assisting in payment processing, hosting, and analytics
  • Legal authorities if required by law or to protect our rights
  • Other students or instructors, but only with your consent (e.g., in discussion forums)


4. Data Security

We implement security measures to protect your data from unauthorized access, disclosure, or loss. However, no system is 100% secure, so we cannot guarantee absolute security.

 

5. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal data
  • Opt out of marketing communications
  • Request data portability where applicable
  • Withdraw consent for data processing (subject to legal limitations)


6. Third-Party Links and Services

Our online school may contain links to third-party websites or services. We are not responsible for their privacy practices, so please review their policies separately.


7. Children’s Privacy

Our services are intended for users aged 13 and older. If we learn that we have collected personal data from a child under 13 without parental consent, we will delete it promptly.


8. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of significant changes by posting an update on our website or emailing you directly.


9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:


📧 [email protected]         
📞 +1 250 507-5885  (PST)
📍 Victoria, BC, Canada